What is ITIL and Why It Matters in IT Service Management
In today’s fast-paced digital world, businesses rely heavily on Information Technology (IT) to deliver services efficiently and effectively. But ensuring that IT services consistently meet business and customer needs requires a structured framework that brings clarity, accountability, and continuous improvement. This is where ITIL comes into play. In this article, we explore What is ITIL , why it matters in IT Service Management (ITSM), and how organizations benefit from adopting its best practices. Understanding ITIL: A Strategic Approach to ITSM At its core, What is ITIL ? ITIL, which stands for Information Technology Infrastructure Library , is a globally recognized framework designed to standardize the selection, planning, delivery, and maintenance of IT services within an organization. ITIL provides a set of best practices that align IT services with the strategic objectives of businesses, helping organizations deliver value to their customers while managing risk, optim...